Online reviews, guest complaints and their impact on Hilton Budapest City

Almási Ninetta Mirella (2016) Online reviews, guest complaints and their impact on Hilton Budapest City. Faculty of Commerce, Catering and Tourism.

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Abstract

Nowadays the role of online reviews has become more and more important for both hotels and potential guests. As people tend to spend more time on travelling, favourable feedback can be extremely beneficial for accommodation facilities. However, reviews bear both dangers and opportunities. Positive feedback is probable to convince the readers to choose a certain accommodation, while negative feedbacks may dissuade them. This research paper is supposed to answer the question whether online reviews have positive or negative influence on hotels,especially on the Hilton Budapest City.

Hungarian title

Online értékelések, vendégpanaszok és ezek hatása a Hilton Budapest Cityre

English title

Online reviews, guest complaints and their impact on Hilton Budapest City

Institution

Budapest Business School

Kar

Faculty of Commerce, Catering and Tourism

Department

Turizmus Intézeti Tanszék

Tudományterület/tudományág

UNSPECIFIED

Szak

Turizmus - Vendéglátás (angol nyelven)

Supervisors

Konzulens neve	Konzulens típusa	Assignment, Scientific qualification, Institution	Email
Hübner Andrea	UNSPECIFIED	UNSPECIFIED	hubnerandrea05@gmail.com

Item Type:	Thesis (UNSPECIFIED)
Uncontrolled Keywords:	guest feedback, complaint, online review
Depositing User:	Petics Mariann
Date Deposited:	2016. Dec. 09. 12:07
Last Modified:	2018. Mar. 01. 16:50

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